Upgrade Your Hospitality
Serol Hospitality is a partner in redefining guest experiences. As a hospitality company specializing in marketing and staff training, we help businesses cultivate genuine connections, enhance service quality and build a strong, recognizable brand.
Ready to take your hospitality to the next level? Explore our available upgrades and take the next step towards excellence.
Available Upgrades
-
![]()
Marketing
Hospitality Focused Marketing Agency
-
![]()
Workshops
Customer Experience & People Management Workshops
-
![]()
Consulting
Hospitality Operations and Business Development
Who we are
Hospitality professionals dedicated to Exellence
Manuela Serol
A highly skilled Hospitality Marketing Consultant with extensive international experience in luxury brands, Food & Beverage projects, and innovative marketing solutions. With a proven track record of success, Manuela transforms challenges into impactful success stories by blending creativity, strategic thinking, and a deep understanding of the hospitality industry.
Her career includes key roles such as Head of Marketing at Waldorf Astoria Ras Al Khaimah, Assistant Head of Marketing & Communications for the Hilton Dubai Cluster, and F&B Marketing Manager at Yas Viceroy Abu Dhabi. These positions have honed her expertise in branding, guest engagement, and delivering measurable results for high-profile properties.
Manuela’s passion lies in creating meaningful connections between brands and their audiences, driving loyalty and growth. Her solutions-focused approach makes her a trusted partner for businesses looking to elevate their marketing strategies and guest experiences in a competitive industry.
Luis Serol
A seasoned Restaurateur with extensive expertise in managing diverse ethnic restaurant concepts across international markets. His proven track record includes maximizing top-line revenues, navigating complex crisis scenarios, and excelling in cost management within culturally diverse environments.
With a strong operational foundation complemented by experience in branding, sales, marketing, and acquisition & development, Luis brings a well-rounded perspective to the hospitality industry. His career highlights include roles such as Operations Manager – Outlets at Royal Catering Services LLC Abu Dhabi, General Restaurant & Bar Manager for Jumeirah Restaurants Group, and Assistant F&B Manager at Hilton Worldwide.
Passionate about leadership and talent management, Luis focuses on empowering teams to achieve excellence while delivering exceptional guest experiences. His ability to drive success across various hospitality settings makes him a trusted partner in building thriving restaurant concepts and operations.
why experience matters
Experience matters because it shapes the foundation of trust, quality, and connection in any interaction. Customer experience is at the heart of every successful business, as it defines how guests feel, remember, and talk about their journey with your brand. It’s not just about meeting expectations but exceeding them in ways that leave a lasting impression.
On the other hand, the professional experience of the people you work with ensures that every detail is handled with expertise, creativity, and confidence. Experienced professionals bring valuable insights, adaptability, and the ability to navigate challenges effectively, creating a seamless and elevated experience for both clients and teams. Together, these layers of experience drive excellence, build loyalty, and create opportunities for growth and innovation.
We make it happen
-
Robert Nagy
Account Manager
-
Andra Bucur
Graphic Designer
-
Mihaela Stoica
Trainer